Are you interested in building a long term career for your future in a stimulating environment that recognizes and rewards your talent? Are you searching for an employer that gives you the tools, coaching and encouragement to succeed? If so, your career search stops here, choose RBC!
Learn the financial sector within our Contact Center or bring your expertise to the next level. This is a great opportunity to build a long-term career at RBC! By joining the Client Contact Center, you open the door to career opportunities in the credit, investment, small business and many other financial disciplines. Demonstrate your passion for customer service and your excellent communication skills! A career awaits you with the largest financial institution in Canada, recognized as one of the best employers in Canada.
Help us deliver on our brand promise, to put clients first, and to put the strength of RBC to work for the benefit of our clients. Join the RBC team that is there for our client’s everyday, when our clients need us most. Learn the business, what clients need most, and how to deliver exceptional service and earn the opportunity to build a career at RBC as a client sales and service professional.
The possibility to work from home (position may be home-based) *conditions applyA competitive salary – Full-time schedule (37.5 hours per week).A professional and supportive team environmentA comprehensive and paid training programShift Premiums for evening shifts and weekendsAn Array of great flexible benefitsLong term investment and retirement savings plan.Opportunities for performance bonuses based on performance thresholdsCareer development programs; Credit Representative, Investment Representative, Business Advisor, Relationship Calling Representative, Account Manager and many other opportunities available.
This is a client service oriented role located within our RBC’s inbound contact centres. This role will be attractive to people who thrive in a fast-paced goal-focused team environment, love working with people over the phone or email, and have the flexibility to work on a schedule designed to meet our client’s needs. Individuals who are successful in this role are dynamic and excel in matching client needs to client solutions. Ideal candidates may already be working in a contact centre or in a client service or retail role and would like to be part of the team at Canada’s largest and most successful financial company.
The hours of operations are Monday to Sunday 6:00 am to Midnight. Candidates must be available for a variety of shifts to cover the hours of operation according to the business needs. Full-time schedule (37.5 hours per week).
Provides professional, responsive customer service to inbound client calls, assisting clients with their immediate financial needs.Recommends products and services and/or shares information with clients to meet their immediate financial needs and provides superior, responsive execution and delivery of tailored client transactions.Resolves problems at first point of contact in a friendly and helpful manner and refers more complex situations to RBC partners, as appropriate.Refers clients to RBC Partners, as appropriate, to meet their financial needs.Adheres to compliance routines in carrying out transactions.To achieve higher levels of proficiency and rewards in this role, effectiveness in selling RBC products, services and solutions to clients will be required.