Are you interested in building a long term career for your future in a stimulating environment that recognizes and rewards your talent? Are you searching for an employer that gives you the tools, coaching and encouragement to succeed? If so, your career search stops here, choose RBC!

Learn the financial sector within our Contact Center or bring your expertise to the next level. This is a great opportunity to build a long-term career at RBC! By joining the Client Contact Center, you open the door to career opportunities in the credit, investment, small business and many other financial disciplines. Demonstrate your passion for customer service and your excellent communication skills! A career awaits you with the largest financial institution in Canada, recognized as one of the best employers in Canada.

Help us deliver on our brand promise, to put clients first, and to put the strength of RBC to work for the benefit of our clients. Join the RBC team that is there for our client’s everyday, when our clients need us most. Learn the business, what clients need most, and how to deliver exceptional service and earn the opportunity to build a career at RBC as a client sales and service professional.

We Offer:

The possibility to work from home (position may be home-based) *conditions applyA competitive salary – Full-time schedule (37.5 hours per week).A professional and supportive team environmentA comprehensive and paid training programShift Premiums for evening shifts and weekendsAn Array of great flexible benefitsLong term investment and retirement savings plan.Opportunities for performance bonuses based on performance thresholdsCareer development programs; Credit Representative, Investment Representative, Business Advisor, Relationship Calling Representative, Account Manager and many other opportunities available.

Key Accountabilities:

This is a client service oriented role located within our RBC’s inbound contact centres. This role will be attractive to people who thrive in a fast-paced goal-focused team environment, love working with people over the phone or email, and have the flexibility to work on a schedule designed to meet our client’s needs. Individuals who are successful in this role are dynamic and excel in matching client needs to client solutions. Ideal candidates may already be working in a contact centre or in a client service or retail role and would like to be part of the team at Canada’s largest and most successful financial company.

Work schedule:

The hours of operations are Monday to Sunday 6:00 am to Midnight. Candidates must be available for a variety of shifts to cover the hours of operation according to the business needs. Full-time schedule (37.5 hours per week).

Provides professional, responsive customer service to inbound client calls, assisting clients with their immediate financial needs.Recommends products and services and/or shares information with clients to meet their immediate financial needs and provides superior, responsive execution and delivery of tailored client transactions.Resolves problems at first point of contact in a friendly and helpful manner and refers more complex situations to RBC partners, as appropriate.Refers clients to RBC Partners, as appropriate, to meet their financial needs.Adheres to compliance routines in carrying out transactions.To achieve higher levels of proficiency and rewards in this role, effectiveness in selling RBC products, services and solutions to clients will be required.

• Tous les programmes de jour
• Tous les programmes du soir

• Service à la clientelle
• Finance

• Anglais
• Français

• Diplôme d'études secondaires

Must be fluently bilingual (French/ English)Proven interpersonal, communication and problem resolution skillsStrong analytical skillsAbility to navigate between multiple systemsComfortable working in a contact centre environment

Asset : Investment Funds in Canada is an asset but not required at the time of hiring.

Education/Experience

High school diploma or College or University degreeA minimum of one year of client service; preferably 2-3 years in one positionExperience within a contact centre or call centre environmentSome experience working in a service environment where recommending products and services and/or sharing information to meet client’s needs is routineSome experience working in a sales environment where formal selling thresholds and targets are routine would be relevant

Skills/Competencies/Attributes

Friendly and professional telephone skillsFluently bilingual French and English verbal, written and reading skills are essential. Team player with strong client service orientation, driven to help meet clients’ immediate financial needs, resolve problems and provide excellent client serviceAble to effectively listen to and engage clients in conversation to understand and identify their immediate financial need, and provide resolution through sourcing information, matching an appropriate product/service and/or referring client to appropriate RBC partner; able to diffuse emotional situationsSolid multi-tasking ability with above average keyboarding and internet / computer navigation skills for searching on-line client data and product information while simultaneously conversing with clientAbility to memorize and retain knowledge about the features and benefits of a wide range of products and services and convey the information to clientsStrong attention to detail orientation and problem resolution skills

*** If you are interested in this opportunity, please submit your resume online at www.rbc.com/careers and use the position ID 934***