The role is to ensure proper computer operation so that end users can accomplish business
tasks. This includes; receiving, prioritizing, documenting and actively resolving end user help
requests. Problem resolution may involve the use of diagnostic and help request tracking
tools, as well as require that the individual give remote and in-person, hands- on help at the
desktop level. 

Establish and maintain appropriate communication and escalation procedures.  Desktop/Helpdesk Support via phone, and on-site; Maintain the day to day
operations, and desktop/laptop standards; Handle a wide range of LAN/WAN/AS400
technology support issues; Responsible for LAN administration including the Active
Directory and Messaging environment; Must perform hardware/software setups and
configurations and installations; Remote desktop and LAN Support

• Techniques de l'informatique

• Informatique

• Anglais
• Français

• Diplôme d'études secondaires
• Certificat technique

Understanding of TCP/IP, Windows 2000/XP/7 Workstation setup and support; Experience supporting Desktops/Laptops (SW/HW) and the MS Office products;  Knowledge of Networking Products; Active Directory User Administration

send resume to wadih.boutros@wolseleyinc.ca