Position Purpose

Are you looking for stability and a work environment where every employee has the opportunity to achieve their potential and grow professionally?

Are you passionate about the insurance industry, have a valid license in Insurance of persons OR the license for Accident and Sickness?

Do you have the ability to identify key customer needs and provide them with exceptional service? Here at RBC, you have the opportunity to build a career as a professional Insurance Advisor

This is a NONE commission based position. (This position offers a fixed salary, annual bonuses and shift premiums)

This role will be attractive to people who thrive in a fast-paced team environment, enjoy working with people over the phone, are highly skilled to advise/recommend products and services and share information with the clients to meet their immediate needs and have the flexibility to work on a variety of shifts designed to meet our client’s needs. Individuals who are successful in this role are extremely client service oriented. The skills and desire to market RBC Insurance products and provide excellent client service are essential.

RBC offers:

- A competitive salary
- Full time (37.5 hours/week)
- Professional environment
- Training and development programs provided to give employees access to the latest client service tools.
- Total Rewards Program that includes an array of flexible benefits and career development programs and long term investment and retirement savings plans.
- Annual salary review and bonuses based on performance thresholds
- Career development programs

Hours of operation:

Work schedules are designed to ensure RBC employees availabilities to meet the client needs. Our department is open 7 days/week; Hours of operation: Monday - Friday, 08:00am to 10:00pm (08:00 - 22:00) and Saturday/Sunday 09:00am - 6:00m (09:00 - 18:00) - week-ends will rotate. Candidate must be flexible to work on a variety of shifts.

Key Accountabilities

1. Respond to incoming calls fronm clients in both French and English, delivering fast and efficient service to assist the clients with their Life and/or Travel insurance needs.
2. Resolve problems at first point of contact in a friendly and helpful manner.
3. Take notice of claims for a variety of insurance inquiries and advise the claimants as to the necessary steps to be taken and correspondence required.
4. Document all information clearly, concisely and effectively in the client's file, in accordance with department guidelines and procedures.
5. Adhere to compliance routines in carrying out transactions specific to sales and call quality objectives.
6. Required to meet sales and call quality objectives.

• Techniques de comptabilité et de gestion
• Commerce
• Assurance de dommages
• Assurance de personnes

• Affaires
• Service à la clientelle
• Finance
• Ventes

• Anglais
• Français

• Diplôme d'études collégiales

- Must have a valid license in insurance of persons license delivered by the Quebec Autorité des Marchés Financiers OR hold the license in Accident & Sickness.
- Fluent in both French and English is required
- Strong communications skills are essential.
- Experience in insurance or a background in sales or a strong interest to recommend products and services and/or sharing information to meet client’s needs is a strong asset
- Ability to identify and fulfill clients needs by way of RBC Insurance products
- Client service oriented, driven to help clients meet their needs and find the best solutions.
- Team player, driven to ensure that the whole RBC team is successful in meeting client needs.
- Strong inclination to listen first, respond second; ensure client needs are accurately understood and an appropriate response provided.
- Above average keyboarding and internet / computer navigation skills.
- Ability to retain knowledge about the features and benefits of a wide range of insurance products and services and the ability to convey the information to clients.
- Information seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation.

If you are interested in this position, please submit your application online at www.rbc.com/careers and select position number 23921 or click on the following link:

https://performancemanager4.successfactors.com/sfcareer/jobreqcareer?jobId=23921&company=RBC&username=