Algorithme Pharma, an Altasciences company, is an internationally recognized Contract Research Organization (CRO). We conduct over 200 clinical trials annually in Phase I/IIa, Bioequivalence and Bioanalysis with the participation of over 5,000 participants. In other words, we conduct trials for new drugs or new combinations of drugs, new devices, or new ways to use existing treatments. Our team is made up of close to 500 professionals from the medical and scientific fields who work together to achieve a common goal: to contribute to the advancement of pharmaceutical science.
We are currently looking for a Clinical Customer Service Representative to join our great team at the call center. Want to contribute to research activities? You are dynamic and have good communication skills? This position is for you! Do not hesitate, send us your resume immediately.
As a Clinical Customer Service Representative, your main responsibility will be to contact participants to inform them and answer their questions about our various ongoing studies.
· Respond to calls from participants in order to obtain accurate information and redirect them to a proper study;
· Communicate with participants to do a follow up on their file;
· Participate in welcoming participants during the screening process.
· To have at minimum a high school degree;
· Past experience customer service, ideally in a call center;
· Bilingual (French and English)
Working conditions :
· Variable and flexible schedule: Various available shifts during the week and Saturdays.
· No sales or solicitation to be done
· Versatile and challenging position
We offer comprehensive training to all our employees, a dynamic work environment that fosters teamwork and above all, a job where you can develop your career.