Job Description
Reporting to the Team Manager, Claims Services, the Advisor is accountable for providing quality service and managing expenses through the claims settlement process. This includes: opening new claims, setting up appraisals, assigning contractors, and ordering police reports; investigation, negotiation and settlement of automobile and homeowner claims; generating financial transactions and finalizing settlements in a timely fashion.

·  Expedites client contact, explains coverage’s, rights, obligations, claims presentation and processing, in accordance with TD\’s Residential Policies and Procedures
·  Delivers Legendary Customer Experiences
·  Negotiates and settles claims within authority level and requests authorization where necessary.
·  Assists and cooperates with colleagues during peak periods, vacation times and catastrophe situations, while maintaining personal workload.
·  Maximizes accessibility by taking a fair share of calls.
·  Follows up with clients to ensure timely and accurate submission of documentation.
·  Actively seeks new information, interpretations and techniques to ensure knowledge is current.
·  Participates in the development of departmental procedures and directives.
·  Is expected to be in the Claims Telephone Queue
·  Understands and executes faithfully the CEI program and its initiatives.
·  Diligent processing of claims efficient responding to calls, messages, mail and invoices in accordance with claims service standards

*Job Requirements

·  You possess excellent verbal/written communication skills.
·  You have a pleasant and patient telephone manner.
·  You have a superior client service orientation.
·  You have excellent organization and time management skills.
·  You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
·  You have the ability to effectively deal with change and help foster an environment open to change.
·  You possess strong typing and computer skills.
·  You maintain a positive demeanor and foster team spirit.
·  You have demonstrated good attendance and promptness.
·  1-2 years of claims experience is an asset.
·  You possess a valid Claims Adjuster certificate from the Autorité des Marchés Financiers (AMF) (An asset)
·  Fluently bilingual (French / English)

Additional Information

  • Must have completed all your claim adjustment exams.
  • We are looking for 1 claims adjuster WITH or WITHOUT a license
  • Must be available to work 35 hours a week
  • We offer a paid training and internship for non licensed candidates that have completed their exams

Potential start date is October 2nd 2017

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Job Details

Business Details

50 Place Crémazie

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