Location: Markham, ON or Montreal, QC

Does working for a young, rapidly growing, fun company appeal to you?
Do you like to be a key part of a high performance team?
Are you interested in a work environment where innovation and
Empowerment are fundamental values?


Join an organization where people enjoy their work.  We’re not just growing fast; we’re growing smart and we want you to come grow with us!

About us:

ComputerTalk designs, deploys, and supports contact center and Unified Communication solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk is headquartered in Toronto, with offices in, Montreal, and France.  We are one of the most successful providers of Cloud Hosted Contact Center and Unified Communication Solutions in Canada.

The work environment is entrepreneurial, innovative, collaborative and high-energy.  The organizational culture inspires creativity in every employee.  You will be surrounded by people who are passionate about what they do.  We recognize our employees as our most valuable assets.

About the Role:
User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Main Job Tasks and Responsibilities

·        Respond to requests for technical assistance in person, via phone, electronically

·        Diagnose and resolve technical hardware and software issues

·        Research questions using available information resources

·        Advise user on appropriate action

·        Follow standard help desk procedures

·        Log all help desk interactions

·        Redirect problems to appropriate resource

·        Identify and escalate situations requiring urgent attention

·        Track and route problems and requests and document resolutions

·        Stay current with system information, changes and updates

on call rotation

About you:

Education and Experience

·        Working knowledge of fundamental operations of relevant software, hardware and other equipment

·        Knowledge of relevant call tracking applications

·        Knowledge and experience of customer service practices

·        Related experience and training

·        University Degree in relevant field

·        Windows administration and deployment

·        Experience with Cisco nice to have

Key Competencies

·        Oral and written communication skills

·        Customer service orientation

·        Problem analysis and problem-solving

·        Adaptability

·        Planning, organizing and attention to detail

·        Stress tolerance

·        Team player

 

 

To apply please send your Cover letter and resume as a single word document to career@computer-talk.com and put the location in the subject.

 

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.


To apply please send your Cover letter and resume as a single word document to career@computer-talk.com and put the location in the subject.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Job Details

Business Details

Computer-Talk

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